Service releases and feature packs are the means by which Open Text Fax Server, RightFax Edition product updates are distributed.
Service releases may contain updates for system reliability, program compatibility, performance improvements, and more. All Open Text Fax Server service releases are cumulative—each contains new fixes plus all of the fixes from the previous service release.
Feature packs may contain enhancements and new features as well as fixes. Feature packs are also cumulative and contain all of the fixes from the previous service release.
Open Text Fax Server, RightFax Edition 9.4 Feature Pack 1, Service Release 4 contains enhancements and software fixes for the Open Text Fax Server, RightFax Edition 9.4 Feature Pack 1 server, fax board drivers, and client applications. The service release updates the North America and Global editions of the Open Text Fax Server, RightFax Edition 9.4 product suite that have already had Feature Pack 1 applied.
This readme document describes the contents of Service Release 4. It provides installation instructions and a brief description of enhancements and problems fixed with this release, and it provides late-breaking or other information that supplements the Open Text Fax Server user documentation.
Open Text® Fax Server, RightFax Edition 9.4 Feature Pack 1, Service Release 4 Readme May 20, 2011
Downloading the Service Release
Installing the Service Release on a Server by using the Installation Wizard
Installing the Service Release in a Shared Services System
Shut Down and Back Up the Fax Server
Install the Service Release on the First Server
Repeat on the Other Servers in the System
Installing the Service Release on a Fax Server in a Cluster
Shut Down and Back Up the Fax Server
Install the Service Release on the Primary Node
Install the Service Release on the Secondary Node
Understanding the Options for Installing the Service Release on Client Computers
Installing the Service Release on a Client Workstation
Troubleshooting the Installation
Enhancements and New Features in Open Text Fax Server, RightFax Edition 9.4 FP1, Service Release 4
Software Fixes in Open Text Fax Server, RightFax Edition 9.4 FP1, Service Release 4
Enhancements and New Features in Open Text Fax Server, RightFax Edition 9.4 FP 1, Service Release 3
Software Fixes in Open Text Fax Server, RightFax Edition 9.4 FP1, Service Release 3
Enhancements and New Features in Open Text Fax Server, RightFax Edition 9.4 FP 1, Service Release 2
Customizing Thresholds for Disk Space Warning and Error Messages
Software Fixes in Open Text Fax Server, RightFax Edition 9.4 FP1, Service Release 2
Enhancements and New Features in Open Text Fax Server, RightFax Edition 9.4 FP 1, Service Release 1
Software Fixes in Open Text Fax Server, RightFax Edition 9.4 FP1, Service Release 1
Before you install Service Release 4, please note the following important information.
· This service release is intended to update Open Text Fax Server, RightFax Edition 9.4 servers and client applications that have already had Feature Pack 1 applied. If you have not installed RightFax 9.4 Feature Pack 1, download it from the Open Text Knowledge center and install on your Fax Servers before applying Service Release 4.
· Apply this update to local Fax Servers before installing it on remote Fax Servers.
· After the service release has been installed, do not run the RightFax 9.4 Setup.exe in order to add a feature. Instead, use the Change command in the Windows Add or Remove Programs application.
· An update to this readme file may be available. Verify that you have obtained the most current readme file from the Open Text Knowledge Center, https://knowledge.opentext.com/knowledge/llisapi.dll/open/15703289.
WARNING If you are using Lotus Notes with Midas Rich Text C++ API, you must upgrade to Midas version 4.31 before installing this update. This service release will not be able to convert forms with older versions of Midas software.
WARNING Before applying this update, if you have one or more Dialogic® Brooktrout® TR1034 fax boards installed, you must confirm that the file BtCall.cfg in the \RightFax\DocTransport\Brooktrout folder is not set to read-only. If it is, remove the read-only attribute from the file before applying the service release. Installing the service release with this file set to read-only will fail to properly update the file and will render the fax boards inoperable.
WARNING Before applying this update, all remote RightFax services must be shut down. If they are not shut down, data loss can occur. Also, database scripts could be run while a remote server is accessing the database, causing a failure to upgrade the database.
Download Open Text Fax Server, RightFax Edition 9.4 Feature Pack 1, Service Release 4 from https://knowledge.opentext.com/knowledge/llisapi.dll/open/15703289.
To install the service release on a RightFax server by using the installation wizard, complete the following steps.
1. Log on to the Fax Server as an Administrator.
2. Shut down all RightFax services and applications on the local machine and on all remote servers. Remote servers include:
· Remote BoardServers.
· Remote WorkServers.
· Remote e-mail gateways.
· Exchange 2003 or Exchange 2007 servers that have the Open Text Fax Server Connector for Exchange installed.
· Remote Internet Information Servers with RightFax Web applications installed.
3. Back up the entire \RightFax directory and the RightFax SQL database. To ensure that all necessary files are properly backed up, stop all RightFax services before beginning the backup process.
4. Double-click RightFax940_FP1SR4.exe. Files are extracted, and the RightFax 9.4 FP1 Service Release 4 Installer wizard appears.
5. Click Start. The RightFax Backup page appears.
6. If you have backed up the RightFax directories, select the I have backed up my RightFax Installation check box and then click Next. The RightFax SQL Authentication page appears.
7. The installation program must execute, write, and create SQL statements and requires SQL Server® Administrator access to the RightFax database. Specify the RightFax database to update, the SQL Server administrator user name, and the password for the database. Click Next, and the Shutdown Remote Services page appears.
8. If you have shut down all remote RightFax services or do not use remote Fax Servers, select the All remote RightFax services have been manually shutdown check box and then click Next. The Select Language page appears.
9. You can change the language of the RightFax client applications that are installed on the computer where you are installing the service release. Before you change the language, ensure that you have specified the correct code page that supports the language. For more information, see the Open Text Fax Server, RightFax Edition 9.4 Feature Pack 1 Installation Guide. Select the language and then click Next.
10. The installation program will scan the local Fax Server for RightFax services and applications that are running. If RightFax services are running or if you have a RightFax application open, the Applications and Services page appears with a list of services and applications to stop. To allow the install program to stop applications and services, click Next. The Ready to Begin page appears.
11. To apply the service release, click Next. The Progress page appears.
12. In some cases with Dialogic Brooktrout driver updates, in order to complete the installation Windows will require the server to be restarted in order to overwrite the Brooktrout Configtool.exe and Bostdlld.dll files. You have the option to restart the system at a later time; however, the installation is not complete until the system is restarted.
13. On the Changes Complete page, click Close to close the Fax Server installation wizard.
14. If you are using Brooktrout fax boards or Brooktrout SR140 Fax Software, the Brooktrout Installdriver.bat program will run in a Command Prompt window. After the Brooktrout drivers are updated, the Brooktrout Configuration Tool or wizard will open. Review the Brooktrout settings, and click Save or Apply to save the settings. This completes the update of Brooktrout fax board drivers or SR140 Fax Software.
15. In the DocTransport module, verify the settings for the board(s) or SR140 software, and then restart the DocTransport service.
16. Restart RightFax services.
17. Repeat these steps on all remote Fax Servers.
If your environment uses the RightFax Shared Services Module, complete the following steps to install the service release on each server that is connected with the Shared Services Module.
IMPORTANT Installing the service release in a Shared Services system requires down time for all servers joined to the system. Please plan your installation accordingly.
To update Fax Servers in a Shared Services system, complete the following general steps:
1. Shut Down and Back Up the RightFax Server
2. Install the Service Release on the First Server
3. Repeat on the Other Servers in the System
1. Log on to the Fax Server as an Administrator.
2. Shut down all RightFax services and applications on all Fax Servers that are joined to the Shared Services system and on all remote servers. Remote servers include:
· Remote BoardServers.
· Remote WorkServers.
· Remote e-mail gateways.
· Exchange 2003 or Exchange 2007 servers that have the Open Text Fax Server Connector for Exchange installed.
· Remote Internet Information Servers with RightFax Web applications installed.
3. Back up the entire \RightFax directory and the RightFax SQL database. To ensure that all necessary files are properly backed up, stop all RightFax services before beginning the backup process.
1. Double-click RightFax940_FP1SR4.exe. The RightFax 9.4 FP1 Service Release 4 Installer wizard opens.
2. Click Start. The RightFax Backup page appears.
3. If you have backed up the RightFax directories, select the I have backed up my RightFax Installation check box and then click Next. The RightFax SQL Authentication page appears.
4. The installation program must execute, write, and create SQL statements and requires SQL Server Administrator access to the RightFax database. Specify the RightFax database to update, the SQL Server administrator user name, and the password for the database. Click Next, and the Shutdown Remote Services page appears.
5. If you have shut down all remote RightFax services or do not use remote Fax Servers, select the checkbox All remote RightFax services have been manually shutdown, and then click Next. The Select Language page appears.
6. You can change the language of the RightFax client applications that are installed on the computer where you are installing the service release. Before you change the language, ensure that you have specified the correct code page that supports the language. For more information, see the Open Text Fax Server, RightFax Edition 9.4 Feature Pack 1 Installation Guide. Select the language and then click Next.
7. The installation program will scan the local Fax Server for RightFax services and applications that are running. If RightFax services are running or if you have a RightFax application open, the Applications and Services page appears with a list of services and applications to stop. To allow the install program to stop applications and services, click Next. The Ready to Begin page appears.
8. To apply the service release, click Next. The Progress page appears.
9. In some cases with Dialogic Brooktrout driver updates, in order to complete the installation Windows will require the server to be restarted in order to overwrite the Brooktrout Configtool.exe and Bostdlld.dll files. You have the option to restart the system at a later time; however, the installation is not complete until the system is restarted.
10. On the Changes Complete page, click Close to close the Fax Server installation wizard.
11. If you are using Brooktrout fax boards or Brooktrout SR140 fax software, the Brooktrout Installdriver.bat program will run in a Command Prompt window. After the Brooktrout drivers are updated, the Brooktrout Configuration Tool or wizard will open. Review the Brooktrout settings, and click Save or Apply to save the settings. This completes the update of Brooktrout fax board drivers or SR140 fax software.
12. In the DocTransport module, verify the settings for the board(s) or SR140 software, and then restart the DocTransport service.
13. Restart RightFax services.
1. Repeat these steps on all other servers in the Shared Services system.
2. Repeat these steps on all remote Fax Servers.
1. Reboot each RightFax node, and then reboot each remote Fax Server.
2. Verify that all services are back online, and, if necessary, restart RightFax services.
To update a Fax Server in a cluster, complete the following general steps:
1. Shut Down and Back Up the Fax Server
2. Install the Service Release on the Primary Node
3. Install the Service Release on the Secondary Node
4. Bring Resources Back Online
1. Log on to the Fax Server as an Administrator.
2. Shut down all RightFax services and applications on all remote servers. Remote servers include:
· Remote BoardServers.
· Remote WorkServers.
· Remote e-mail gateways.
· Exchange 2003 or Exchange 2007 servers that have the Open Text Fax Server Connector for Exchange installed.
· Remote Internet Information Servers with RightFax Web applications installed.
3. Back up the entire \RightFax directory and the RightFax SQL database. To ensure that all necessary files are properly backed up, stop all RightFax services before beginning the backup process.
1. On the primary node, run Cluster Administrator and take all of the RightFax resources offline. However, do not take the RightFax file share or the entire RightFax group offline.
2. In Cluster Administrator, right-click RightFax RPC Server Resource. In the shortcut menu click Properties, and the Properties dialog box opens.
3. On the Registry Replication tab, click SOFTWARE\RightFax. Click Remove, and then click OK.
4. Double-click RightFax940_FP1SR4.exe. The RightFax 9.4 FP1 Service Release 4 Installer wizard opens.
5. Click Start. The RightFax Backup page appears.
6. If you have backed up the RightFax directories, select the checkbox I have backed up my RightFax Installation, and then click Next. The RightFax SQL Authentication page appears.
7. The installation program must execute, write, and create SQL statements and requires SQL Server Administrator access to the RightFax database. Specify the RightFax database to update, the SQL Server administrator user name, and the password for the database. Click Next, and the Shutdown Remote Services page appears.
8. If you have shut down all remote RightFax services or do not use remote Fax Servers, select the All remote RightFax services have been manually shutdown check box and then click Next. The Select Language page appears.
9. You can change the language of the RightFax client applications that are installed on the computer where you are installing the service release. Before you change the language, ensure that you have specified the correct code page that supports the language. For more information, see the Open Text Fax Server, RightFax Edition 9.4 Feature Pack 1 Installation Guide. Select the language and then click Next.
10. The installation program will scan the local RightFax server for RightFax services and applications that are running. If RightFax services are running or if you have a RightFax application open, the Applications and Services page appears with a list of services and applications to stop. To allow the install program to stop applications and services, click Next. The Ready to Begin page appears.
11. To apply the service release, click Next. The Progress page appears.
12. On the Changes Complete page, click Close to close the Fax Server installation wizard.
13. Restart RightFax services.
1. Using Cluster Administrator, move the RightFax group to the secondary node.
2. On the secondary node, repeat the steps under Install the Service Release on the Primary Node.
1. In Cluster Administrator, right-click RightFax RPC Server Resource. In the shortcut menu click Properties, and the Properties dialog box opens.
2. On the Registry Replication tab, click Add. The Registry Key dialog box appears.
3. Enter the key SOFTWARE\RightFax, and then click OK.
4. Reboot the primary node.
5. Bring the RightFax resources back online.
6. Reboot the secondary node.
Open Text Fax Server, RightFax Edition 9.4 FP1 Service Release 4 includes updates for the RightFax 9.4 FP1 client applications. These applications include FaxUtil, RightFax Fax Printer and Tray Icon (also known as FaxCtrl or print-to-fax), and Enterprise Fax Manager.
NOTE On Windows 7 computers, the Fax Server 9.4 client application setup program must be updated with Feature Pack 1 before the client applications can be installed. See the Open Text Fax Server, RightFax Edition 9.4 Feature Pack 1 Installation Guide for information about installing the Fax Server client applications on Windows 7.
WARNING Do not install this update on RightFax SOAP client computers. The service release is not designed to update it, and the SOAP client will stop functioning.
To install the service release on a client workstation, complete the following steps:
1. Log on to the client workstation as an Administrator.
2. Double-click RightFax940_FP1SR4.exe. The RightFax 9.4 FP1 Service Release 4 Installer wizard opens.
3. Click Start. The RightFax Backup page appears.
4. If you have backed up the Fax Server installation, select the checkbox I have backed up my RightFax Installation and click Next.
5. You can change the language of the RightFax client applications that are installed on the computer where you are installing the service release. Before you change the language, ensure that you have specified the correct code page that supports the language. For more information, see the Open Text Fax Server, RightFax Edition 9.4 Feature Pack 1 Installation Guide. Select the language and then click Next.
6. The installation program will scan the local workstation for RightFax services and applications that are running. If RightFax services are running or if you have a RightFax application open, the Applications and Services page appears with a list of services and applications to stop. To allow the install program to stop applications and services, click Next. The Ready to Begin page appears.
7. To apply the service release, click Next. The Progress page appears.
8. On the Changes Complete page, click Close to close the Fax Server installation wizard.
The service release installation program creates a log file that can be referenced for troubleshooting. Look for the file RightFax940FP1SR4_date_time.log in the root of the RightFax program folder.
This release includes Dialogic® Brooktrout® SDK 6.3.4, which includes maintenance fixes.
Open Text Fax Server, RightFax Edition 9.4 FP1, Service Release 4 includes the following software fixes:
|
Open Text Tracking Number |
Module |
Description |
Resolution |
|
RF-5707 |
Conversion Engine |
In certain situations, HTML attachments are not converted by Internet Explorer. |
Do not run the conversion engine service under the Local System account. Always run that service under an account that has permission to create a printer. |
|
RF-5624 |
Notes Gateway |
EFM Sync Export Page Size setting not used when exporting faxes to Lotus Notes |
Corrected |
|
RF-5568 |
Enterprise Fax Manager |
Cannot add new users to a group with more than 18 characters in its name. |
Corrected. |
|
RF-5533 |
SMTP Gateway |
IE conversion and subsequent deletion of blank email pages can cause delays in high-volume situations. |
Customers who are experiencing this problem should add a registry key that will prevent conversion of email pages through Internet Explorer. 1. Open the Windows Registry Editor to the key
HKEY_LOCAL_MACHINE 2. Create a new entry called ForceBlankBody. 3. Double-click the new REG_DWORD to edit it. Set the value to 1 to enable this behavior; set the value to 0 to use the default behavior. |
|
RF-5520 |
SMTP Gateway |
SMTP Gateway discards faxes if connection to the outbound directory is lost. |
Corrected. Emails are cached for retry until the connection is restored. |
|
RF-5484 |
Notes Gateway |
Notes forms do not work with Notes 8.5.1 |
MIDAS is required to use forms with Notes 8.5.1. Error message now reflects this. |
|
RF-5472 |
Web Client |
Unable to access a delegate user with diacritical characters in their name |
Corrected. |
|
RF-5459 |
Integration Module |
Email retries leak handles. Email needlessly retries in certain situations. |
Email retries only when the error code returned is 10061 (server name is valid but no SMTP running). For error codes 20550 (email address invalid), 20551 (smtp has relay disabled), and 11004 or 10049 (host/ip invalid) will fail without retrying. |
|
RF-5400 |
Web Client |
Adding a stamp or test to a fax in Web Client causes an application error. |
Corrected. |
|
RF-5399 |
WorkServer |
Some PDF files fail conversion after applying 9.4 FP1 SR3 |
Corrected. |
|
RF-5398 |
Alerting Module |
Cannot send SMTP alert messages. Alerting module stops responding |
Corrected. |
|
RF-5347 |
Server-Side Application Conversion |
With NativeDocControl set to use only the native application, HTML documents that fail IE conversion are processed by Word, introducing formatting problems. |
Corrected. If HTML conversion fails when using IE, the fax will be abandoned. |
|
RF-5341 |
Outlook fax extension |
Outlook 2002 client crashes when opening the RightFax options dialog box. |
Corrected. |
|
RF-5232 |
Java/XML API |
Faxes created after December 31, 2010 cannot be deleted. |
Corrected. |
|
RF-5317 |
Enterprise Fax Manager |
When setting up a range of numbers in a destination table, entering numbers larger than 4294967295 causes a single entry: 4294967295. |
Corrected. The range, however, must include fewer than 10,000 numbers. |
|
RF-5302 |
WorkServer |
Fax history does not reflect attempts to route fax to an unavailable network directory. |
Corrected. |
|
RF-5292 |
FaxCtrl |
Silent installation of just FaxCtrl fails. |
Corrected. |
|
RF-5291 |
Enterprise Fax Reporter |
Running Enterprise Fax Reporter from a command line does not work when using Windows Authentication. |
Corrected. |
|
RF-5287 |
Utilities |
FaxDump returns an error when running reports on faxes created after December 31, 2010. |
Corrected. |
|
RF-5276 |
WorkServer |
Faxes routed to an unavaliable network directory are not retried. |
Corrected. Faxes that fail to route will be retried every 10 seconds for 10 minutes. To change the retry parameters, 1.
Open the Windows Registry Editor to the key HKEY_LOCAL_MACHINE\Software\ Rightfax\Worksrv\Worksrv#. 2. Create a new REG_DWORD entry called FILEROUTERETRYDELAY. 3. Double-click the new REG_DWORD to edit it. 4. Set the value to the number of milliseconds to continue between each retry attempt. Default value is 10,000 (10 seconds). 5. Create a new REG_DWORD entry called FILEROUTERETRYDURATION. 6. Double-click the new REG_DWORD to edit it. 7. Set the value to the number of milliseconds to continue retrying. Default value is 600,000 (10 minutes). |
|
RF-5272 |
Java/XML API |
Unable to query faxes created after December 31, 2010 |
Corrected. |
|
RF-5266 |
Web Client |
Unable to use annotation or drawing tools |
Corrected. |
|
RF-5234 |
DocTransport |
Dialogic SDK 6.2.8 or SDK 6.3.4 required to correct an issue with SR140 and MITEL 3300. |
Corrected. SDK 6.3.4 is included in this update. |
|
RF-5223 |
Java/XML API |
w3wp.exe crashes when 20 or more faxes are sent simultaneously. |
Corrected. |
|
RF-5210 |
Paging Service |
Pager alerts crash the pager service. |
Corrected. |
|
RF-5198 |
FaxUtil |
Error when delaying a fax by an hour. |
Corrected. Delay send now uses Windows time functions. |
|
RF-5192 |
Web Client |
When sending a fax, the user’s Private Fax Number appears as the From email address. |
Corrected. |
|
RF-5158 |
Exchange Connector |
Cannot send a fax from Outlook to a recipient with diacritical characters in their name. |
Corrected. |
|
RF-5126 |
Exchange Connector |
Faxes sent to contacts with RFAX-formatted fax addresses with invalid TNEF properties are not processed. |
Corrected. |
|
RF-5112 |
Fax Server |
Library documents created with the NEWLIB2 embedded code require a password (“+”). |
Corrected. |
|
RF-5107 |
Web Client |
Error when trying to zoom in on a fax. |
Corrected. |
|
RF-5090 |
Admin Utilities |
Impuser overwrites notification information with routing information. |
Corrected. Impuser now handles both notification and routing information fields. |
|
RF-5085 |
SAP Connector |
The characters “<BI1” in a PDF document are processed as the <BILLINFO1> embedded code. |
To prevent possible accidental parsing of embedded codes: 1.
Open the Windows Registry Editor to the key HKLM\Software\RightFax\SAP\SAP# 2. Create a new REG_DWORD entry called ParseEmbeddedCodes. 3. Double-click the new REG_DWORD to edit it. 4. Set the value to 0 to prevent the scan for embedded codes. |
|
RF-5032 |
Uninstall |
Registry entries are left behind on silent uninstall. |
Some registry entries may remain after a silent uninstall. See Uninstalling Registry Keys later in this document. |
|
RF-5027 |
Enterprise Fax Manager |
When copying users between servers with the option to Append Delegates, duplicate delegate entries are created. |
Corrected. |
|
RF-4995 |
STMP Gateway |
Gateway crashes when processing certain attachments. |
Corrected. |
|
RF-4986 |
Remoting API, Web Client |
WebUtil times out if queries take longer than a minute. |
Corrected. |
|
RF-4985 |
Outlook Advanced Form |
Outlook 2007 crashes if installed with incorrect server name. |
Corrected. |
|
RF-4984 |
FaxCtrl |
Orphaned print jobs in the spool job folder can be attached to the wrong fax transmission. |
Corrected. |
|
RF-4930 |
Notes Gateway |
Notes client on the RightFax server crashes when syncing a very large number of users. |
Corrected. |
|
RF-4857 |
DocTransport |
“Fax Number Busy” disables dialing rules in a FoIP failover environment. |
Corrected. |
|
RF-4840 |
FaxServer |
Conversion failures when outgoing directory is on a different server in a Shared Services environment. |
Corrected. |
|
RF-4824 |
Fax Reporter |
Fax Reporter fails when selecting a file in 64-bit environments. |
Use the CRRedist2005_x86.msi (found in RightFax\Patch\Enterprise Fax Reporter) to install Crystal Reports in a 64-bit environment. |
|
RF-4818 |
SMTP Gateway |
RTF attachment discarded when processing a fax with no body via SMTP Gateway. |
Corrected. |
|
RF-4780 |
Enterprise Fax Reporter |
Outbound usage reports do not include deleted faxes. |
Corrected. |
|
RF-4681 |
DocTransport |
SR140 responds to H.225 with busy signal when services are stopped. |
Corrected. |
|
RF-4633 |
DocTransport |
SR140 channels with DTMF routing enabled can get stuck in a “hanging up” state. |
Corrected. |
|
RF-4629 |
Exchange Gateway |
When no sender email address is defined, the fax is not sent through the DEFAULT user. |
Corrected. |
|
RF-4623 |
STMP Gateway |
PDF attachment discarded when processing a fax with no body via SMTP Gateway. |
Corrected. |
|
RF-4493 |
Notes Gateway |
Faxes received into Lotus Notes do not include fax history in the body of the message. |
This occurs only when there are no users other than the default user in the EFMSync database. To correct the problem, add a user and then restart the gateway. |
|
RF-4490 |
WorkServer |
Errors with direct TCP/IP printing on Windows 2008 R2 |
Corrected. Ensure that the LPR Port Monitor feature is installed. |
|
RF-4244 |
Server Side Application Conversion |
Windows 2008 x64 with Word 2007 will not convert the default RightFax cover sheet. |
Corrected. Word 2007-native .docx versions of the FCS, FCSCC, and RFSamp1 cover sheets are now included. |
|
RF-1611 |
Integration Module |
Mailsend.exe generates a memory exception when it encounters an email with a trailing backslash. |
Corrected. Email addresses are properly validated. |
|
RFE-820 |
EDC |
Corrected. |
Some registry keys may be left behind when doing a silent uninstall. The following is a list of possible folders and keys that can be used to manually remove the keys:
HKCR\*RightFax*.*
HKCU\Printers\DevModePerUser\RightFax Fax Printer
HKCU\Software\Microsoft\Windows\ShellNoRoam\MUICache\<RightFax
Directory>\FaxCtrl.exe
HKCU\Software\Microsoft\Windows NT\CurrentVersion\Devices\RightFax Fax Printer
HKCU\Software\Microsoft\Windows NT\CurrentVersion\PrinterPorts\RightFax Fax Printer
HKCU\Software\Microsoft\Windows NT\CurrentVersion\Windows\Device
HKCU\Software\RightFax Client\
HKLM\Software\Classes\*RightFax*.*
HKLM\Software\Microsoft\Exchange\Client\Extensions\Captaris RightFax Client
Extension
HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Folders\*RightFax*.*
HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\*RightFax*.*
HKLM\Software\Microsoft\Windows\CurrentVersion\Run\RightFAX Print-to-Fax Driver
HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\<find component
GUIDs for RIghtFax>
HKLM\Software\Microsoft\Windows NT\CurrentVersion\Ports\C:\Documents and
Settings\All Users\Application Data\RightFax\SpoolJob
HKLM\Software\Microsoft\Windows NT\CurrentVersion\Print\Printers\RightFax Fax
Printer\
HKLM\Software\RightFax Client\
HKLM\System\ControlSet001\Control\Print\Printers\RightFax Fax Printer\
HKLM\System\CurrentControlSet\Control\Print\Printers\RightFax Fax Printer\
HKEY_USERS\*.*\RightFax Fax Printer
HKEY_USERS\*.*\RightFax Fax Printer\
HKEY_USERS\*.*\RightFax Client\
This release adds support for notifications from the new HP multi-function printers, and provides a new silent installation that pushes the Rightfax client package to user workstations. For complete installation instructions, see the Open Text Fax Server, RightFax Edition 9.4 Feature Pack 1 SR3 Installation Guide.
This release also offers Office 2010 support. SSA supported file formats used by the Conversion Engine are:
· Microsoft Word, versions 2000, 2003, 2007, and 2010.
· Microsoft Excel, versions 2000, 2003, 2007, and 2010.
· Microsoft PowerPoint, versions 2000, 2003, 2007, and 2010.
· Microsoft Visio, versions 2000, 2003, 2007, and 2010.
· Microsoft Internet Explorer 6, 7 or 8.
To enable the RightFax server to perform Server-Side Application conversion, install the applications on the RightFax server and any computers running remote WorkServers you want to use for SSA.
The version of Microsoft Office installed on the Fax Server or WorkServers must be able to open the document versions that are submitted by client computers.
In order to convert Office 2007 and 2010 documents, you must install Office 2003 with the Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007 File Formats, and all available patches. These are available from Microsoft.
NOTE: Office 2003 will not be able to convert Office 2007 xml files.
NOTE: If coversheets or attachments created with Microsoft Office generate errors, you may need to add a dedicated “Desktop” folder server for conversions in the “systemprofile” folder on the server. Full instructions are in Article 17319199 on the Open Text Knowledge Center at (https://knowledge.opentext.com/knowledge/llisapi.dll/open/17319199).
Open Text Fax Server, RightFax Edition 9.4 FP1, Service Release 3 includes the following software fixes:
|
Open Text Tracking Number |
Module |
Description |
Resolution |
|
RF-4830 |
EFM |
After applying SR2 to RightFax 9.4 FP1, the available space for Fax database per SQL incorrectly displays as 0 MB when the SQL account user does not have administrative rights. |
SQL account user must have administrative rights. |
|
RF- 4756 |
EFM |
If SQL database server has more than 32 gigs of free disk space, EFM shows a negative value. |
Corrected. The "Available Space for the Database" value will now record a positive integer. If the available disc space is greater than 32 GB, the value will record maximum 32 GB free in this statistic. |
|
RF-4714 |
WebUtil |
Using WebUtil to send a large number of documents at the same time can result in duplicate outgoing faxes in a Shared Services environment. |
Corrected. |
|
RF-4707 |
FaxServer |
Loss of TCP/IP functionality on the RightFax server can result in data loss for inbound faxes. |
Corrected. |
|
RF-4695 |
Docs on Demand |
997.VOX file included with RightFax 9.4 FP1 is in the wrong format. |
Corrected. |
|
RF-4682 |
WebUtil |
WebUtil creates files in the RightFax\WebApps\WebUtil\Temporary Files directory which do not get cleared out automatically. |
Corrected. |
|
RF-4642 |
Client FUW32 |
Delegate user can update fax status without the permission 'can update fax status'. |
Corrected. |
|
RF-4621 |
FaxViewer |
Select Font option is not available in the Windows 7 Fax Utility Fax Annotation. |
Corrected. |
|
RF-4607 |
Client FUW32 |
When sharing a mailbox, users might accidentally create a subfolder within a folder that another user has deleted. This new folder generates an Unreachable folders error. |
Corrected. |
|
RF-4567 |
WebUtil |
Deleting faxes before they send via WebUtil doesn't stop the fax from processing and going out. |
Corrected. |
|
RF-4564 |
Production Server |
Websphere MQGET.exe returns an error when -b switch is set to 5 or higher. |
Corrected. |
|
RF-4499 |
Outlook Fax Extension |
Outlook Fax Extension does not implement required cover sheet settings correctly. |
Corrected. |
|
RF-4477 |
Doc Transport |
When calling a CallXPress integrated RF system that has no available channels, the “Sorry, there are no fax lines available” message can take up to 60 seconds to play. |
Corrected. To add a registry key that indicates how long DocTransport will wait before reporting to CallXpress that all channels are busy. 1.
Open the Windows Registry Editor to the key
HKEY_LOCAL_MACHINE 4. Create a new REG_DWORD entry called WAITFORFREECHANNEL. 5. Double-click the new REG_DWORD to edit it. 6. Set the value to the number of milliseconds DocTransport should wait before reporting that all channels are busy, and then click OK. Default value is 3000 (30 seconds). |
|
RF-4330 |
WebUtil |
When switching delegates in Webutil, the fax list does not refresh. |
Corrected. |
|
RF-4254 |
FaxServer |
Under certain circumstances, rescheduling a fax allows a user to bypass administrative approval. |
Corrected. |
|
RF-4182 |
EFM |
Unable to delete certain WebUtil users via EFM. |
Corrected. |
|
RF-4173 |
Database Server |
If a user creates too many user folders in WebUtil, FaxDB.exe crashes when that user is opened in FaxUtil. |
Corrected. If a user has used WebUtil to create more folders than Faxutil can display, an error message appears and all faxes are displayed in the default Faxutil folders (All, Main, and Trash). When viewed with WebUtil, the faxes will remain in their user folders. |
|
RF-4107 |
FileNet |
Faxes migrated into FileNet Fax Manager list the same value for Time and DCL Time. |
Corrected. Updated RightFaxLIM.dll available in \RighFax\Patch\FileNet Print folder. This new library needs to replace the older version FileNet Print server. |
|
RF-4098 |
FaxServer |
HPFAX fax jobs disappear if SQL Server disk is full. |
Corrected. See also Customizing Thresholds for Disk Space Warning and Error Messages later in this readme file. |
|
RF-3705 |
FaxUtil |
Command line installation of 9.4 client installs Outlook forms even if not specified. |
Corrected. |
|
RF-3425 |
Install |
The name of the server does not get populated in the Outlook form when using the "/RightFaxServer=" switch. |
Corrected. |
|
RF-3130 |
Install |
RightFax Client installs Outlook Fax Extension even if it's not selected. |
Corrected. |
|
RF-3023 |
Database Server |
Freedbspace stored procedure is in violation of security specifications for some enterprise environments. |
Alternative Freedbspace procedure is available. Run RightFax\Patch\SqlScripts\FreeDBSpaceHardCoded.sql against your RightFax database. By performing FreeDBSpaceHardCoded.sql the "Available space for the Database" value will be hard coded with 10 GB Free. |
This release includes Dialogic® Brooktrout® SDK 6.2.4, which includes maintenance fixes. This release also improves the way that disk space for the database is calculated. You can also customize thresholds for warnings and error messages relating to disk space calculation. The default values display warnings when available disk space drops to 150 MB for an Alert (yellow) and 50 MB for an Error (red).
On the Fax Server:
Set the value for Alerts:
1. Open the Windows Registry Editor to the key HKEY_LOCAL_MACHINE\Software\RightFax\FaxServer\. (x64: HKEY_LOCAL_MACHINE\Software\Wow6432Node\RightFax\FaxServer\)
2. Create a new REG_DWORD called AlertThresh_LowDisk
3. Double-click the new REG_DWORD to edit it.
4. Set the Base to Decimal
5. Set the value to the number of megabytes remaining on the SQL disk when EFM will display yellow (Alert) and click OK.
Set the value for Critical low space:
1. Open the Windows Registry Editor to the key HKEY_LOCAL_MACHINE\Software\RightFax\FaxServer\. (x64: HKEY_LOCAL_MACHINE\Software\Wow6432Node\RightFax\FaxServer\)
2. Create a new REG_DWORD called AlertThresh_CriticalLowDisk
3. Double-click the new REG_DWORD to edit it.
4. Set the Base to Decimal
5. Set the value to the number of megabytes remaining on the SQL disk when EFM will display red (Error) and click OK.
Delete the following keys:
•
HKLM\Software\\RightFAX\FaxServer\AdminPageAlert_2
• HKLM\Software\\RightFAX\FaxServer\AdminPageAlert_3
Exit regedit.
On the client:
Set the value for Alerts:
1. Open the Windows Registry Editor to the key HKEY_CURRENT_USER\Software\RightFax Client\FAW32\
2. Create a new REG_DWORD called LowMBDBWarning
3. Double-click the new REG_DWORD to edit it.
4. Set the Base to Decimal
5. Set the value to the number of megabytes remaining on the SQL disk when EFM will display yellow (Alert) and click OK.
Set the value for Critical low space:
1. Open the Windows Registry Editor to the key HKEY_CURRENT_USER\Software\RightFax Client\FAW32\
2. Create a new REG_DWORD called LowMBDBError
3. Double-click the new REG_DWORD to edit it.
4. Set the Base to Decimal
5. Set the value to the number of megabytes remaining on the SQL disk when EFM will display red (Error) and click OK.
Please note, the values set on the server and client must agree. If you create or change the server side registry entries, you must stop and restart the server module.
Open Text Fax Server, RightFax Edition 9.4 FP1, Service Release 2 includes the following software fixes:
|
Open Text Tracking Number |
Module |
Description |
Resolution |
|
RF-4602 |
Fax Server |
Shared services nodes without channels or remote doc transports cannot correctly calculate the delay time for checking fax status. |
To ensure that the correct number of channels is used in calculations of the time delay when checking fax status, add a DWORD value named SystemSendChannels to HKLM\Software\RightFax\DocTransport and set its data to the number of send-capable channels in your shared services environment. |
|
RF-4480 |
Exchange Connector |
Using the IMCEARFAX address scheme for Exchange 2007 is not working after upgrading to FP1 on the Exchange Connector. |
Corrected. |
|
RF-4476 |
Production Server |
Two faxes pointing to the same CMD file will result in faxes going to the wrong person. |
Corrected. |
|
RF-4438 |
Work Server |
Legal size PDF attachments are not converting fully. |
Corrected. |
|
RF-4431 |
WebUtil |
WebUtil does not pass sender’s email address to eTransport. |
Corrected. |
|
RF-4429 |
DocTransport |
With Dialogic SDK 6.2.2, using H.323 with Cisco Call Manager version 7.1.3 can cause a channel reset failure. |
Corrected with implementation of Dialogic SDK 6.2.4. |
|
RF-4421 |
Fax Server |
9.4 FP1 SR1 generates "Could not find stored procedure 'DeleteDocumentWithNoCheck’” errors during maintenance. |
Corrected. |
|
RF-4352 |
Notes Gateway |
Certain message formatting is not retained when Notes Gateway uses Midas for forms routing. |
Message formatting is retained when using RTF instead of HTML. To force Midas conversions to use RTF: 1. Open the Windows Registry Editor to the key HKEY_LOCAL_MACHINE\Software\RightFax\Gateway(x). 2. Create a new REG_DWORD called ForceMidasRTFConversions 3. Double-click the new REG_DWORD to edit it. 4. Set the Base to Decimal. 5. Set the value to 1 to turn on Midas RTF conversions and click OK. |
|
RF-4341 |
SMTP Gateway |
Abandoned fax notification message is different in RightFax 9.4 FP1 than in RightFax 9.3 FP2 SR6. |
To add a registry key that enables the same type of abandoned fax notification message as in prior versions: 1.
Open the Windows Registry Editor to the key
HKEY_LOCAL_MACHINE 2. Create a new REG_DWORD entry called AllowMultipleGatewayNotifications 3. Double-click the new REG_DWORD to edit it. 4. Set the value to 1 and click OK. |
|
RF-4327 |
CapaSync |
CapaSync configuration does not open correctly if RightFax Server Date/Time format has been changed. |
Corrected. |
|
RF-4322 |
WebUtil |
When viewing a fax in WebUtil from a mailbox where the user has delegate rights, a permissions error is displayed. |
Corrected. |
|
RF-4319 |
Doc Transport |
DocTransport ceases to respond to CallXPress requests after a call has been received when all RightFax lines are busy. |
Corrected. |
|
RF-4315 |
Outlook Advanced Form |
“Get Mail Message Inspector” error appears in Outlook when viewing a fax. |
Corrected. |
|
RF-4313 |
Production Server |
Problems using Letter Gothic font. |
Corrected. |
|
RF-4310 |
Conversion Engine |
Microsoft Office Word documents in XML format do not convert. |
This is only supported for fax servers using the Captaris Conversion Engine (SSA), and only for Word XML files. Please note, if you are using Office 2003 with the Captaris Conversion Engine, it will not convert 2007 files correctly, but 2007 will convert both 2003 and 2007 Word XML documents. |
|
RF-4307 |
WebUtil |
In WebUtil, users can change the coversheets assigned to them in EFM even though 'can change coversheet' permission is not selected. |
Corrected. |
|
RF-4286 |
CapaSync |
CapaSync scans through all users in OU when only “Include group” option is selected. |
Corrected. |
|
RF-4282 |
Fax Server |
Multiple simultaneous "Forward to New Fax Number" results in faxes stuck in Waiting for Phone Expansion state. |
Corrected. |
|
RF-4247 |
Fax Server |
Prescanning very large Print-to-Fax files for embedded codes can cause the Fax Server to appear unresponsive. |
To set the number of seconds after which FaxServ should stop processing embedded codes: 1. Open the Windows Registry Editor to the key HKEY_LOCAL_MACHINE\Software\RightFax\FaxServer\. 2. Create a new REG_DWORD called PrescanTimeoutSeconds 3. Double-click the new REG_DWORD to edit it. 4. Set the Base to Decimal 5. Enter the number of seconds after which FaxServe should stop processing embedded codes and click OK. A value of 0 (zero) means no timeout. |
|
RF-4246 |
Notes Gateway |
Duplicate faxes are created when multiple Notes gateways access the same Domino server. |
Corrected. |
|
RF-4240 |
Doc Transport |
DNIS digits from Nortel CS 1000 SIP Invites are not parsed. |
To parse a Nortel DNIS: 1. Open the Windows Registry Editor to the key HKLM\Software\RightFax\DocTransport\Transports\Brooktrout. 2. Create a new REG_DWORD called CheckDNISForNortelRoutecode 3. Double-click the new REG_DWORD to edit it. 4. Set the value to 1 and click OK. |
|
RF-4237 |
Auto Reply |
In RightFax Autoreply Configuration, monitored users are not removed correctly. |
Corrected. |
|
RF-4220 |
Fax Server |
For very large databases, faxes stuck in In-Process status (Sending, Waiting to be Sent, or Scheduled to be Sent) never finalize status and will resend upon restart of RightFax Server Module, or when the fax is kicked. |
Corrected. |
|
RF-4219 |
ETransport |
Mimesend debug always shows Sunday as date when sending fax as e-mail. |
Corrected. |
|
RF-4218 |
SMTP Integration |
Unable to convert UTF-8 characters in body of SMTP message when sending as Plain Text. |
Corrected. |
|
RF-4216 |
Fax Server |
<` class=MsoNormal>When a fax is set to be slow checked, there are unnecessary delays in updating its status. |
A variable been added with which you can set average time your environment requires to send an average fax page to your average recipient. You can set this variable by adding a DWORD registry value named AvgTransmissionSecondsPerPage to both HKLM\Software\RightFax\FaxServer and HKLM\Software\RightFax\DocTransport. The default is 20 seconds. Decreasing the value will cause the FaxServer to check on the document more often. WARNING: Changing this value may cause serious degradation in Fax Server performance. |
|
RF-4215 |
FaxUtil |
FaxUtil generates an error on Windows 7/2008 if Microsoft Outlook is not installed. |
Corrected. |
|
RF-4212 |
Fax Server |
When using very large databases, database recovery cycle takes a long time. |
To prevent large databases with many documents from taking a long time to complete the DBRecovery cycle: 1. Open the Windows Registry Editor to the key HKEY_LOCAL_MACHINE\Software\RightFax\FaxServer\. 2. Create a new REG_DWORD called DBRecovery_Post_CheckLookEvent 3. Double-click the new REG_DWORD to edit it. 4. Set the value to 0 to turn off notifications and click OK. |
|
RF-4196 |
Fax Server |
Date on fax coversheet forwarded to fax machine reports 1/1/2098. |
Edit the .doc coversheet located in \program files\rightfax\fcs and change the FaxSendDate DocVariable in the footer of the coversheet to FaxDate. Refer to the Adminstrator’s Guide for more information. |
|
RF-4195 |
WorkServer |
When user has Outbound Auto Printing enabled and timestrip is enabled, the timestrip prints on a separate page. |
Corrected. |
|
RF-4191 |
DocTransport |
DocTransport.exe fails on second node in a Windows 2003 cluster. |
Corrected. |
|
RF-4173 |
Database Server |
Webutil allows creation of too many user folders, resulting in FaxDB.exe crashing when the user is opened in FaxUtil. |
Corrected. System displays a warning if too many folders are created. |
|
RF-4172 |
Work Server |
HTML attachments starting with a script tag do not convert correctly. |
Corrected. |
|
RF-4142 |
FaxUtil |
Cannot preview a scanned page from FaxUtil Fax Information dialog box. |
Corrected. |
|
RF-4125 |
Doc Transport |
FoIP fail-over not disabling dialing rule due to Brooktrout result code 3\258 - Dial Tone after Dialing. |
Corrected. |
|
RF-4122 |
Postscript |
Certain PDF files convert with poor quality and are not legible. |
To improve conversion quality of some PDF files, add a string value to the registry of each work server that does conversion: 1. Open the Windows Registry Editor to the key HKEY_LOCAL_MACHINE\Software\ Rightfax\Worksrv\Worksrv#. 2. Create a new string value called GSPostScriptCode 3. Double-click the new string value to edit it. 4.
Set the string value to: 5. Click OK. |
|
RF-4120 |
SMTP Gateway |
When using SMTP Gateway, only the body of the email is sent if the email contains a signature with an image and separate attachments. |
Corrected. |
|
RF-4113 |
Notes Gateway |
Web Delivery URL does not appear in email body when using Notes. |
Corrected. |
|
RF-4079 |
SMTP Gateway |
SMTP faxes with IETF addressing will drop + sign from dialing string. |
Corrected. |
This release includes Dialogic® Brooktrout® SDK 6.2.2, which includes maintenance fixes and new features including support for Human Answered Fax with AudioCodes gateways. See the Dialogic documentation for more information.
Open Text Fax Server, RightFax Edition 9.4 FP 1, Service Release 1 includes the following software fixes:
|
Open Text Tracking Number |
Module |
Description |
Resolution |
|
RF-4179 |
FaxUtil |
Invalid characters added to dialing string in FP1 with multiple input languages. |
Corrected. |
|
RF-4209 |
DocTransport |
SR140 rejects SIP T.38 re-invite when dialing in voice mode. |
Corrected by Brooktrout SDK 6.2.2, included in this release. |
|
RF-4166 |
WebUtil |
“Refuse Distributions” check box behaves the opposite of FaxUtil. |
Corrected. |
|
RF-4149 |
Enterprise Fax Manager |
Form overlay, library document, and signature image files remain after deletion. |
Corrected. |
|
RF-4141 |
SMTP Gateway |
Greek text in the body of messages sent via SMTP is replaced with different characters. |
Corrected. |
|
RF-4140 |
Enterprise Fax Reporter |
Enterprise Fax Reporter displays an error if the fax database is not named “RightFax.” |
Corrected. |
|
RF-4120 |
SMTP Gateway |
Embedded images in HTML emails cause incorrect conversion of attachments. |
Corrected. |
|
RF-4109 |
Lotus Notes Gateway |
Certain Excel attachments fail conversion when sent through the Gateway for Lotus Notes. |
Corrected. |
|
RF-4106 |
DocTransport |
Partially received faxes are deleted when using Dialogic Eicon fax boards. |
Corrected. Partially received faxes now appear in FaxUtil with “transmission error” status. |
|
RF-4082 |
eTransport |
Encrypted SMTP authentication fails. |
Corrected. |
|
RF-4068 |
DocTransport |
Transmission Result field is truncated at three characters with Audit Log Level 3 in Brooktrout Global Transport Settings. |
Corrected. |
|
RF-4024 |
WebUtil |
Users with two or more delegates are unable to view their fax list. |
Corrected. |
|
RF-3979 |
Connector for SAP |
Fax status notifications not being sent to SAP. |
Corrected. |
|
RF-3976 |
WebUtil |
When multiple faxes are selected for printing, only the last fax selected is printed. |
Corrected. |
|
RF-3963 |
WebUtil |
Unable to edit recipients in the To field when composing a fax. |
Corrected. |
|
RF-3956 |
DocTransport |
When reconnecting to the database, an event log error is generated. |
Corrected. Event log type is now warning. |
|
RF-3938 |
SMTP Gateway |
Incorrect fax number is displayed in certain email notifications. |
Corrected. |
|
RF-3892 |
Connector for Exchange 2007 |
Certain .eml files contain invalid Content-Type information. |
Corrected. Content-Type now conforms to standards. |
|
RF-3878 |
DocTransport |
Faxes will not send with channels set for Dial w/ Ring Detect. |
Corrected. |
|
RF-3827 |
SMTP Gateway |
SMTP gateway retries faxes with invalid images indefinitely. |
Corrected. |
|
RF-3689 |
WorkServer |
PDF files with double-byte characters do not convert correctly. |
Corrected. |
|
RF-3663 |
Fax Server |
Multiple Fax Server component instances sharing a single database can cause SQL blocking issues. |
Corrected. |
|
RF-3176 |
WebUtil |
Library document search does not behave as expected. |
Corrected. |
|
RF-1877 |
WebUtil |
Split faxes appear in the Main folder rather than the folder that contains the original fax. |
Corrected. Split faxes now appear in the same folder as the original fax. |
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