OpenText® RightFax 10, Service Release 2
Readme
November 28, 201
1

Service releases and feature packs are the means by which OpenText RightFax product updates are distributed.

Service releases may contain updates for system reliability, program compatibility, performance improvements, and more. All OpenText RightFax service releases are cumulative—each contains new fixes plus all of the fixes from the previous service release.

Feature packs may contain enhancements and new features as well as fixes. Feature packs are also cumulative and contain all of the fixes from the previous service release.

OpenText RightFax 10 Service Release 2 contains enhancements and software fixes for the OpenText RightFax 10  server and client applications. The service release updates the OpenText OpenText RightFax 10 product suite.

This readme document describes the contents of Service Release 2. It provides installation instructions and a brief description of enhancements and problems fixed with this release, and it provides late-breaking or other information that supplements the OpenText RightFax 10 user documentation.

Contents

Before You Begin Installing. 1

Downloading the Service Release. 2

Installing the Service Release on a RightFax server by using the Installation Wizard. 2

Installing the Service Release in a Shared Services System... 3

Shut Down Services and Back Up the RightFax Server 3

Install the Service Release on the First Server 3

Repeat on the Other Servers in the System... 4

Restart RightFax Services. 4

Installing the Service Release on Client Computers. 4

Troubleshooting the Installation. 4

Known Issues in OpenText RightFax 10, Service Release 2. 4

Software Fixes in OpenText RightFax 10, Service Release 2. 5

Enhancements and New Features in OpenText RightFax 10, Service Release 1. 7

Software Fixes in OpenText RightFax 10, Service Release 1. 8

Before You Begin Installing

Before you install this service release, please note the following important information.

·         This service release is intended to update OpenText RightFax 10 servers and client applications. If you have not installed RightFax 10, download it from the OpenText Knowledge center and install it before applying this service release.

·         Apply this update to local RightFax servers before installing it on remote RightFax servers.

·         After the service release has been installed, do not run the RightFax 10 Setup.exe in order to add a feature. Instead, use the Change command in the Windows Add or Remove Programs application.

·         An update to this readme file may be available. Verify that you have obtained the most current readme file from the OpenText Knowledge Center, https://knowledge.opentext.com/knowledge/llisapi.dll/open/15703289.

WARNING Before applying this update, all remote RightFax services must be shut down. If they are not shut down, data loss can occur. Also, database scripts could be run while a remote server is accessing the database, causing a failure to upgrade the database.

Downloading the Service Release

Download OpenText RightFax 10, Service Release 2 from https://knowledge.opentext.com/knowledge/llisapi.dll/open/15703289.

Installing the Service Release on a RightFax server by using the Installation Wizard

To install the service release on a RightFax server by using the installation wizard, complete the following steps:

1.     Log on to the RightFax server as an Administrator.

2.     Shut down all RightFax services and applications on the local machine and on all remote servers. Remote servers include:

·         Remote DocTransports.

·         Remote WorkServers.

·         Remote e-mail gateways.

·         Microsoft Exchange  servers that have the RightFax Connector for Exchange installed.

·         Remote Internet Information Servers with RightFax Web applications installed.

3.     Back up the entire \RightFax directory and the RightFax SQL database.

4.     Double-click RightFax100_SR2.exe. Files are extracted, and the RightFax 10 Service Release 2 Installer wizard appears.

5.     Click Start. The RightFax Backup page appears.

6.     If you have backed up the RightFax directories, select the I have backed up my RightFax Installation check box and then click Next. The RightFax SQL Authentication page appears.

7.     The installation program must execute, write, and create SQL statements and requires SQL Server® Administrator access to the RightFax database. Specify the RightFax database to update, the SQL Server administrator user name, and the password for the database. Click Next. The Shutdown Remote Services page appears.

8.     If you have shut down all remote RightFax services or do not use remote RightFax servers, select the All remote RightFax services have been manually shutdown check box and then click Next. The Select Language page appears.

9.     You can change the language of the RightFax client applications that are installed on the computer where you are installing the service release. Before you change the language, ensure that you have specified the correct code page that supports the language. For more information, see the OpenText RightFax 10 Installation Guide. Select the language and then click Next.

10.   The installation program will scan the local RightFax server for RightFax services and applications that are running. If RightFax services are running or if you have a RightFax application open, the Applications and Services page appears with a list of services and applications to stop. To allow the install program to stop applications and services, click Next. The Ready to Begin page appears.

11.   To apply the service release, click Next. The Progress page appears.

12.   On the Changes Complete page, click Close to close the installation wizard.

13.   Restart RightFax services.

14.   Repeat these steps on all remote RightFax servers.

 

Return to Contents

Installing the Service Release in a Shared Services System

If your environment uses the RightFax Shared Services Module, complete the following steps to install the service release on each server that is connected with the Shared Services Module.

IMPORTANT Installing the service release in a Shared Services system requires down time for all servers joined to the system. Please plan your installation accordingly.

To update RightFax servers in a Shared Services system, complete the following general steps:

1.     Shut Down and Back Up the RightFax Server

2.     Install the Service Release on the First Server

3.     Repeat on the Other Servers in the System

4.     Restart RightFax Services

Shut Down Services and Back Up the RightFax Server

1.     Log on to the RightFax server as an Administrator.

2.     Shut down all RightFax services and applications on all RightFax servers that are joined to the Shared Services system and on all remote servers. Remote servers include:

·         Remote DocTransports.

·         Remote WorkServers.

·         Remote e-mail gateways.

·         Microsoft Exchange servers that have the RightFax Connector for Exchange installed.

·         Remote Internet Information Servers with RightFax Web applications installed.

3.     Back up the entire \RightFax directory and the RightFax SQL database.

Install the Service Release on the First Server

1.     Double-click RightFax100_SR2.exe. The RightFax 10 Service Release 2 Installer wizard opens.

2.     Click Start. The RightFax Backup page appears.

3.     If you have backed up the RightFax directories, select the I have backed up my RightFax Installation check box and then click Next. The RightFax SQL Authentication page appears.

4.     The installation program must execute, write, and create SQL statements and requires SQL Server Administrator access to the RightFax database. Specify the RightFax database to update, the SQL Server administrator user name, and the password for the database. Click Next. The Shutdown Remote Services page appears.

5.     If you have shut down all remote RightFax services or do not use remote RightFax servers, select the All remote RightFax services have been manually shutdown check box and then click Next. The Select Language page appears.

6.     You can change the language of the RightFax client applications that are installed on the computer where you are installing the service release. Before you change the language, ensure that you have specified the correct code page that supports the language. For more information, see the OpenText RightFax 10 Installation Guide. Select the language and then click Next.

7.     The installation program will scan the local RightFax server for RightFax services and applications that are running. If RightFax services are running or if you have a RightFax application open, the Applications and Services page appears with a list of services and applications to stop. To allow the install program to stop applications and services, click Next. The Ready to Begin page appears.

8.     To apply the service release, click Next. The Progress page appears.

9.     On the Changes Complete page, click Close to close the installation wizard.

10.   Restart RightFax services.

Repeat on the Other Servers in the System

1.     Repeat the preceding steps on all other servers in the Shared Services system.

2.     Repeat the preceding steps on all remote RightFax servers.

Restart RightFax Services

1.     Reboot each RightFax node, and then reboot each remote RightFax server.

2.     Verify that all services are back online, and, if necessary, restart RightFax services.

Return to Contents

Installing the Service Release on Client Computers

OpenText RightFax 10 Service Release 1 includes updates for the RightFax client applications. These applications include FaxUtil, RightFax Fax Printer and Tray Icon (also known as FaxCtrl or print-to-fax), and Enterprise Fax Manager.

WARNING Do not install this update on RightFax SOAP client computers. The service release is not designed to update it, and the SOAP client will stop functioning.

To install the service release on a client workstation, complete the following steps:

1.     Log on to the client workstation as an Administrator.

2.     Double-click RightFax100_SR2.exe. The RightFax 10 Service Release 2 Installer wizard opens.

3.     Click Start. The RightFax Backup page appears.

4.     If you have backed up the RightFax server installation, select the I have backed up my RightFax Installation check box and click Next.

5.     You can change the language of the RightFax client applications that are installed on the computer where you are installing the service release. Before you change the language, ensure that you have specified the correct code page that supports the language. For more information, see the OpenText RightFax Installation Guide. Select the language and then click Next.

6.     The installation program will scan the local workstation for RightFax services and applications that are running. If RightFax services are running or if you have a RightFax application open, the Applications and Services page appears with a list of services and applications to stop. To allow the install program to stop applications and services, click Next. The Ready to Begin page appears.

7.     To apply the service release, click Next. The Progress page appears.

8.     On the Changes Complete page, click Close to close the installation wizard.

Troubleshooting the Installation

The service release installation program creates a log file that can be referenced for troubleshooting. Look for the file RightFax100_SR2_date_time.log in the root of the RightFax program folder.

Known Issues in OpenText RightFax 10, Service Release 2

Annotation capability in the Web Access module does not work in this service release.  If you require annotations in Web Access, do not install this service release.

Software Fixes in OpenText RightFax 10, Service Release 2

OpenText RightFax 10, Service Release 2 includes the following software fixes:

OpenText Tracking Number

Module

Description

Resolution

RF-4154

Alerting

Administrative alert to be sent upon FoIP failover when dialing rule is automatically disabled.

To be notified when a  FoIP dialing rule is disabled:

1.     Open the Windows Registry Editor to the key HKLM\Software\RightFax\DocTransport\Transports\Brooktrout
(x64:
HKEY_LOCAL_MACHINE\Software\ Wow6432Node\ RightFax\DocTransport\Transports\Brooktrout)

2.     Create a new REG_DWORD entry called DisableDialingRuleOnTimeout.

3.     Double-click the new REG_DWORD to edit it.

4.     Set the value to 1, save changes, and exit the Registry Editor.

5.     In Enterprise Fax Manager, edit the user account that should receive the alerts.

6.     On the Administrative Pager Alerts tab, select the “Probable Line Failures” check box and then click OK.

7.     Restart the DocTransport service.

RF-6227

CapaSync

Unable to sync users from LDAP source using CapaSync.

Corrected.

RF-5699

EDC Configuration

EDC manager module crashes when no .xslt file is configured.

Corrected.

RFE-817

EDC Manager

EDC Manager (EDCmgr.exe) memory utilization keeps increasing.

Corrected.

RF-6186

Enterprise Fax Manager

Custom user folder(s) are not created when using drag & drop.

Corrected.

RF-6032

Enterprise Fax Manager

Route code does not display on SR140 fax channels in EFM.

Corrected.

RF-5307

Enterprise Fax Manager

Problem creating users for Groups with more than 18 characters in the Group ID.

Corrected.

RF-4360

eTransport

eTransport does not properly verify username.

Corrected.

RF-6071

FaxCtrl

When printing PDF from long URL, FaxCtrl crashes.

Corrected.

RF-5797

FaxUtil

Unable to configure ODBC phonebook on Windows 7.  

Corrected.

RF-6152

FaxUtil

Cannot add ODBC source if configured under the system DSN.

Corrected.

RF-5825

FaxUtil

Opening FaxUtil with Outlook 2010 in Windows 7 generates error message.

Corrected.

RF-5027

FaxUtil

Append Delegates creates duplicate entries inside FaxUtil.

Corrected.

RF-5335

ICE

EMF \ WMF Temporary Files created by Word conversion are not deleted.

Corrected.

RF-3648

Install

When installing RF 9.4 client, many registry settings are created for the currently logged in user only.

When installing the client by using the command line, include one of the following:

To use the network login ID, enter NETID=1 RFSERVERNAME=”NameOfTheRightFaxServer”

To use NT Authentication, enter

NETID=2 RFSERVERNAME=”NameOfTheRightFaxServer”

RF-6465

OCR

Error converting to Searchable PDF format when using OCR and OCR Barcode routing  and Exchange.

Corrected.

RF-6413

Paging Service

SMS SMPP connector MsgLifetime field doesn't correlate with Validity period data.

Corrected.

RF-6040

Paging Service

Sending a message when using SMPP to SMS messages on Windows 2008R2 uses up CPU capacity.

Corrected.

RF-6676

PostScript

Quality of PDF conversion is poor when sent as an attachment from FaxUtil.

Corrected.

RF-6151

PostScript

Unable to convert PDF file attachments containing Japanese CID Fonts.

When using CID fonts, create a folder called GSRes in the worksrv folder and place the cidfmap file there. Also in the GSRes folder, create CIDFont and CMap folders and ensure that they contain the necessary font files.

RF-6019

PostScript

PDF Conversion fails after submission of a poorly constructed PDF with NativeDocControl key.

Corrected.

RF-6286

Production Filter

SendFax field is not recognized when using filter templates.

Corrected.

RF-5214

Server

Changing the Image path requires changing Remote DocTransport image paths, even when Remote DocTransport is not in use.

Corrected. User interface labels now read “DocTransport “rather than “Remote DocTransport.”

RFE-799

SMTP Integration

When sending a fax through an MFP with a user’s Fax Server ID that includes numbers, the number are incorrectly added removed from the User ID and added to the fax number.

Corrected.

RF-6061

SMTP Integration

If the address does not have a space between friendly name and e-mail address, the fax is sent from the default user.

Corrected.

RF-5762

SMTP Integration

SMTP Mail header appears on first page after conversion if INSO is used for conversion.

Corrected.

RF-5736

SMTP Integration

Calendar message causes SMTP Gateway to crash.

Corrected.

RF-6148

Work Server

Unable to create PDF with the default 4250 PCL driver.

Corrected.

RF-4195

Work Server

When user has both Outbound Auto Printing and timestrip enabled,  the timestrip prints on a separate page

Corrected.

RFE-835

Xerox Connector

MFP does not process the print notification.

Corrected.

RFE-828

Xerox Connector

Xerox EIP integration using comma in name field causes incomplete information.

Corrected.

RFE-812

Xerox Connector

XeroxEIP - Coversheets are sent even though "NONE" is selected on the device menu.

Corrected.

RFE-773

XML Generator (outbound)

Within Flowpoint, when multiple filter values are entered separated by semicolons, only the first data value is filtered .

Corrected.

 

Enhancements and New Features in OpenText RightFax 10, Service Release 1

This release includes support for RightFax 10 WebUtil on Microsoft Internet Explorer 9. 

Note:  If you need to move displayed columns while viewing WebUtil in Internet Explorer 9, you must first ensure that the Compatibility View is enabled.  The Compatibility View button appears on the address bar.

Software Fixes in OpenText RightFax 10, Service Release 1

OpenText RightFax 10, Service Release 1 includes the following software fixes:

OpenText Tracking Number

Module

Description

Resolution

RF-5287

Admin Utilities

FaxDump returns an error when running reports on faxes created after December 31, 2010.

Corrected.

RF-5090

Admin Utilities

Impuser overwrites notification information with routing information.

Corrected. Impuser now handles both notification and routing information fields.

RF-5398

Alerting Module

Cannot send SMTP alert messages. Alerting module stops responding

Corrected.

RF-5645

CapaSync

User names with diacritical characters are altered to include “&amp”  on subsequent syncs.

Corrected. If existing user names have been altered prior to applying SR1, they will not be fixed by applying SR1. Before re-syncing:

1.     Move faxes that belong to users with altered User IDs to another mailbox.

2.     Delete the users with altered User IDs.

3.     Sync the users to restore the correct User IDs.

4.     Move the faxes into the correct user’s mailbox.

RF-5973 RF-5662

Database Server

If CurrentUSN and ChangeTag tables reach 4294967297, new faxes cannot be processed.

Corrected.

RF-5700

Docs on Demand

Using 9.4Fp1SR3 with Docs on Demand on a RBS using TR1034 Fails after you restart the doctransport service

 

RF-4857

DocTransport

“Fax Number Busy” disables dialing rules in a FoIP failover environment.

Corrected.

RF-4681

DocTransport

SR140 responds to H.225 with busy signal when services are stopped.

Corrected.

RFE-820

EDC

Unable to send SMTP email notifications from XML MFP.

Corrected.

RF-5568

RF-5307

Enterprise Fax Manager

Cannot add new users to a group with more than 18 characters in its name.

Corrected.

RF-5317

Enterprise Fax Manager

When setting up a range of numbers in a destination table, entering numbers larger than 4294967295 causes a single entry: 4294967295.

Corrected. The range, however, must include fewer than 10,000 numbers.

RF-5027

Enterprise Fax Manager

When copying users between servers with the option to Append Delegates, duplicate delegate entries are created.

Corrected.

RF-4822

Enterprise Fax Manager

Deleting a user with a very large address book causes EFM to crash.

Corrected

RF-5291

Enterprise Fax Reporter

Running Enterprise Fax Reporter from a command line does not work when using Windows Authentication.

Corrected.

RF-4824

Enterprise Fax Reporter

Fax Reporter fails when selecting a file in 64-bit environments.

Use the CRRedist2005_x86.msi (found in  RightFax\Patch\Enterprise Fax Reporter) to install Crystal Reports in a 64-bit environment.

RF-4780

Enterprise Fax Reporter

Outbound usage reports do not include deleted faxes.

Corrected.

RF-1611

ETransport

Mailsend.exe generates a memory exception when an email with a trailing backslash is encountered.

Corrected. Invalid email addresses generate an error.

RF-5733

Exchange Connector

RightFax Exchange Connector control panel cannot be re-opened after the message size limit is set

Corrected.

RF-5158

Exchange Connector

Cannot send a fax from Outlook to a recipient with diacritical characters in their name.

Corrected.

RF-4932

Exchange Connector

If the H*.tmp file in the \IN directory is locked, the Exchange Connector stops processing faxes.

Corrected.

RF-4629

Exchange Gateway

When no sender email address is defined, the fax is not sent through the DEFAULT user.

Corrected.

RF-5292

FaxCtrl

Silent installation of only FaxCtrl fails.

Corrected.

RF-4984

FaxCtrl

Orphaned print jobs in the spool job folder can be attached to the wrong fax transmission.

Corrected.

RF-5112

FaxServer

Library documents created with the NEWLIB2 embedded code require a password (“+”).

Corrected.

RF-4840

FaxServer

Conversion failures when outgoing directory is on a different server in a Shared Services environment.

Corrected.

RF-5855

FaxUtil

User folders disappear after reaching folder character limit.

Corrected.

RF-5495

FaxUtil

History Change Date/Time field in the SQL table reverts to 00:00 after viewing for the second time.

Corrected.

RF-5198

FaxUtil

Error when delaying a fax by an hour.

Corrected. Delay send now uses Windows time functions.

RF-5753

Integration Module

Unable to select folder for Inbox Directory for Input of Integration Module

Corrected.

RF-5459

Integration Module

Email retries leak handles. Email needlessly retries in certain situations.

Email retries only when the error code returned is 10061 (server name is valid but no SMTP running).  For error codes 20550 (email address invalid), 20551 (smtp has relay disabled), and 11004 or 10049 (host/ip invalid) will fail without retrying.

RF-5566

Java/XML API

Ampersand in the "to" field is not converted correctly when submitted via java/xml

 

RF-5332

Java/XML API

Faxes created after December 31, 2010 cannot be deleted.

Corrected.

RF-5272

Java/XML API

Unable to query faxes created after December 31, 2010

Corrected.

RF-5223

Java/XML API

w3wp.exe crashes when 20 or more faxes are sent simultaneously.

Corrected.

RF-5624

Notes Gateway

EFM Sync Export Page Size setting not used when exporting faxes to Lotus Notes

Corrected

RF-5508

Notes Gateway

PDF file attachments crash Notesgateway.exe if a business server does not have a PDF module license.

Corrected.

RF-5484

Notes Gateway

Notes forms do not work with Notes 8.5.1

MIDAS is required to use forms with Notes 8.5.1. Error message now reflects this.

RF-5446

Notes Gateway

Sending outbound faxes from users not in EFM Sync database can cause duplicate users to appear.

Corrected.

RF-4493

Notes Gateway

Faxes received into Lotus Notes do not include fax history in the body of the message.

This occurs only when there are no users other than the default user in the EFMSync database. To correct the problem, add a user and then restart the gateway.

RF-3895

Notes Gateway, Notes Client

Notification of successful transmission not being created if user is sending from Lotus Notes.

Corrected.

RF-5285

Production Filter

On server 2008 only: Cannot preview maptext.

Corrected. Note that Windows 2008 does not include a TIFF viewer; you will need to install one.

RF-5377

Production Notifications

Production notification displays greater than and less than symbols in EMPID as > and <

Corrected.

RF-4986

Remoting API, Web Client

WebUtil times out if queries take longer than a minute.

Corrected.

RF-5085

SAP Connector

The characters “<BI1” in a PDF document are processed as the <BILLINFO1> embedded code.

To prevent possible accidental parsing of embedded codes:

8.     Open the Windows Registry Editor to the key HKLM\Software\RightFax\SAP\SAP#
(x64:
HKEY_LOCAL_MACHINE\Software\ Wow6432Node\ Rightfax\SAP\SAP#)

9.     Create a new REG_DWORD entry called ParseEmbeddedCodes.

10.   Double-click the new REG_DWORD to edit it.

11.   Set the value to 0 to prevent the scan for embedded codes.

RF-5533

SMTP Gateway

IE conversion and subsequent deletion of blank email pages can cause delays in high-volume situations.

Customers who are experiencing this problem should add a registry key that will prevent conversion of email pages through Internet Explorer.

1.     Open the Windows Registry Editor to the key HKEY_LOCAL_MACHINE
\Software\Rightfax\
Gateway\Gateway\.

(x64:
HKEY_LOCAL_MACHINE\
Software\
Wow6432Node\RightFax\
Gateway\Gateway\
)

2.     Create a new entry called ForceBlankBody.

3.     Double-click the new REG_DWORD to edit it.

Set the value to 1 to enable this behavior; set the value to 0 to use the default behavior.

RF-5520

SMTP Gateway

SMTP Gateway discards faxes if connection to the outbound directory is lost.

Corrected. Emails are cached for retry until the connection is restored.

RF-4818

SMTP Gateway

RTF attachment discarded when processing a fax with no body via SMTP Gateway.

Corrected.

RF-4623

SMTP Gateway

PDF attachment discarded when processing a fax with no body via SMTP Gateway.

Corrected.

RF-5100

SMTP Integration

SMTP Gateway places mail headers on first body page of fax

Corrected. Set the service account for the conversion engine to an account other than the local system account.

RF-3317

SMTP Integration

When using RTF or HTML in Outlook 2k3/2k7 through SMTP causes a 2nd page with the left margin cut off

 

RF-5723

Web Client

Fax history displays the wrong user when the fax is split or combined.

Corrected.

RF-5472

Web Client

Unable to access a delegate user with diacritical characters in their name

Corrected.

RF-5269

Web Client

Users added to a group with more than 10 characters in its name cannot login to the Web Client.

Corrected.

RF-5266

Web Client

Unable to use annotation or drawing tools

Corrected.

RF-5192

Web Client

When sending a fax, the user’s Private Fax Number appears as the From email address.

Corrected.

RF-5107

Web Client

Error when trying to zoom in on a fax.

Corrected.

RF-4540

Web Client, Web EFM, Web Tools, WebUtil

Code comments appear in web browser source view.

Corrected.

RF-5622

Web Client, WebUtil

Items field no longer updates the view.

Corrected.

RF-5368

WebUtil

If a fax is forwarded in WebUtil, the fax history does not include the forward.

Corrected.

RF-6009
RF-5935

Work Server

Delete After Routing does not function when FileRoute Retry occurs.

Corrected.

RF-5565

Work Server

File containing only extended ascii does not convert

Corrected.

RF-5384

Work Server

When certain PDF files are sent repeatedly,  they initially convert, but eventually fail conversion until the workserver is restarted.

Corrected.

RF-5302

WorkServer

Fax history does not reflect attempts to route fax to an unavailable network directory.

Corrected.

RF-5276

WorkServer

Faxes routed to an unavaliable network directory are not retried.

Corrected. Faxes that fail to route will be retried every 10 seconds for 10 minutes.

To change the retry parameters,

1.     Open the Windows Registry Editor to the key HKEY_LOCAL_MACHINE\Software\ Rightfax\Worksrv\Worksrv#.
(x64:
HKEY_LOCAL_MACHINE\Software\ Wow6432Node\ Rightfax\Worksrv\Worksrv# )

2.     Create a new REG_DWORD entry called FILEROUTERETRYDELAY.

3.     Double-click the new REG_DWORD to edit it.

4.     Set the value to the number of milliseconds to continue between each retry attempt. Default value is 10,000 (10 seconds).

5.     Create a new REG_DWORD entry called FILEROUTERETRYDURATION.

6.     Double-click the new REG_DWORD to edit it.

7.     Set the value to the number of milliseconds to continue retrying. Default value is 600,000 (10 minutes).

RF-4490

WorkServer

Errors with direct TCP/IP printing on Windows 2008 R2

Corrected. Ensure that the LPR Port Monitor feature is installed.

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