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Published on January 7th, 2011 | by Kieran

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OpenText Technical Alert 10782011

In RightFax, when a query is submitted for a fax created after December 30, 2010, the query will not return a correct result. The tracking numbers for this issue are RF-5272 and RF-5280.

Systems Affected

  • OpenText RightFax 9.3, including all major service releases and hotfix levels.
  • OpenText RightFax 9.4, including all major service releases and hotfix levels.

Details

In RightFax, when a query is submitted on a unique ID using the Java/XML Application Programming Interface for a fax created after December 30, 2010, the query will not return a correct result. Instead, the query will return the result below

Impact

Back office fax solutions that rely on the Java/XML API query process to update the fax status will receive the query result -99 – No Information Found.  As a result, the fax status will not get updated. Depending on the configuration of the back office fax solution, this may result in the same fax being sent more than once.

Solution

This issue is resolved in:

Instructions on how to apply the patch are included in the .zip file.

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About the Author

has worked with computers and technology for nearly 20 years. Based in the United Kingdom, he works throughout EMEA as a Solution Consultant, specialising in Fax & Document Distribution technologies. Predominantly blogging on KieranLane.com he can also be found on Twitter @KieranLane, and Flickr.



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